Exchange & Returns

Customers are responsible for providing the correct and sufficient address for mailing. Once your order ships out we are no longer responsible for it. 

If the order is delivered to the incorrect address that the customer has provided there is absolutely nothing we can do about it.

If your package is returned due to incorrect or insufficient address and you would like it to be mailed again, you will be responsible for shipping fees.

We are not responsible for lost or stolen packages. 

If a product is damaged during delivery, please contact us at: CHICOUTUREBOUTIQUE@GMAIL.COM in order for us to send a replacement order. In the email please include: Your name, order number, photo of damage package & product. ( if proof is not provided, unfortunately we will not replace the damaged product). We are only able to offer a replacement, NOT a refund!